rb99 FAQ — All Your Questions Answered in One Place

The easiest place to view all current promotions and bonus offers on rb99 is the "Promotions" or "Offers" section after logging in — find it in the menu or via the homepage banners. Even without logging in, the main offers are visible directly on the homepage.

rb99 updates its offers in three ways. First, daily offers — cashback or free bet promotions on specific games or sports, which typically reset at midnight. Second, weekly offers — bigger promotions like deposit bonuses, reload bonuses, or tournament prize pools, which go live every Monday. Third, special event offers — limited-time promotions during major events like the Cricket World Cup, IPL, or Euro.

Enable push notifications on the rb99 app so you never miss a new offer — you'll be notified the moment one goes live. You can also turn on SMS notifications to your mobile number from Account Settings. Each offer has its own expiry date and wagering conditions — read the terms on the offer page before claiming.

rb99's VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Every bet you place earns points, and once you reach the required threshold, you're automatically promoted to the next tier.

Bronze (New Members): Welcome Bonus, access to daily offers.
Silver: Priority withdrawal processing, 3% monthly cashback.
Gold: Personal account manager, higher deposit and withdrawal limits, and 5% cashback.
Platinum: Exclusive tournament invitations, fast-track withdrawal (within 6 hours), 7% cashback.
Diamond: Maximum benefits — custom bonuses, dedicated support line, no withdrawal limits, and cashback up to 10%.

VIP points accumulate from all bet types — sports, casino, and live games all count. Your current points and tier are visible in the Profile section, and the progress bar shows exactly how many points you need to reach the next level.

Yes, rb99 works fully in a mobile browser — downloading the app is not required. Just go to rb99.best in Chrome, Firefox, or Safari and you'll get the mobile-optimized site. Registration, login, deposits, betting, and withdrawals can all be done through the browser.

That said, there are some differences between the app and the browser. The app supports biometric login (fingerprint/face recognition) — the browser does not. The app delivers push notifications — the browser does not. The app uses less data and loads pages faster. Some live streaming features also work better on the app.

If your phone storage is low or you'd simply prefer not to install an app, the browser version works just as well. That said, regular users will get a smoother experience with the app installed. Download Page Both Android and iOS versions are available.

rb99 does not charge any processing fee on withdrawals. However, bKash or Nagad may deduct their own transaction charges — that is outside rb99's control. For cryptocurrency withdrawals, standard network gas fees apply.

The general withdrawal rules are: minimum withdrawal is ৳500. The maximum daily withdrawal limit varies by VIP tier — from Bronze to Gold, the daily limit goes up to ৳50,000, while Platinum and Diamond members have higher limits. Check the Payment section in your account or contact support for your specific limit.

Withdrawal requests are typically approved within 24 hours. Once approved, funds arrive via bKash or Nagad within 5–15 minutes. Before your first withdrawal, you'll need to complete KYC verification (national ID and selfie) — this is a one-time process. Winnings from bonuses require the relevant wagering conditions to be met before they can be withdrawn.

rb99 customer support is available 24 hours a day, 7 days a week — whether it's 3 AM or 5 in the morning, someone is always there. You can speak to the team directly in Bangla.

Available contact channels:

Live Chat (fastest): Click the chat icon in the bottom corner of the website or app. You'll usually get a response within 2–5 minutes. This is the fastest option for payment, bonus, or technical issues.

Email: support@rb99.best — for complex matters or when you need to send supporting documents, reach out by email. Replies typically come within 2–6 hours.

Support Ticket: You can raise a support ticket from the Help section of your account — ideal for complex KYC or withdrawal queries.

Before contacting support, have your user ID and a brief description of your issue ready — this helps resolve problems faster. Support will never ask for your password or OTP code — if anyone does, it's a scam.

Setting up two-factor authentication (2FA) on rb99 only takes a few minutes. Here's how:

1. Log in to your account and click the profile icon in the top right corner.
2. Go to "Security Settings".
3. Enable the toggle next to "Two-Step Verification" or "Two-Factor Authentication."
4. A verification code will be sent to your registered mobile number — enter it to confirm.
5. From then on, every login will require an SMS code sent to your phone — just enter it to proceed.

Without 2FA, if someone gets hold of your password, they can log in and withdraw your balance immediately. With 2FA enabled, even knowing your password isn't enough — they'd also need your phone. That makes it the most effective layer of account protection.

If you lose your phone or need to change your number, contact support@rb99.best immediately. Your 2FA number can be updated after your identity is confirmed through KYC verification.

rb99's bet settlement policy for cancelled or suspended matches is straightforward — decisions are made based on the specific circumstances.

If a match is fully cancelled: If a match is cancelled before it begins, all stakes are fully refunded — no deductions. The amount is typically returned to your balance within 24 hours.

If a match is abandoned mid-way: If the match is deemed "complete" under the rules of the relevant international sports governing body — for example, a result declared via the Duckworth-Lewis method in cricket — the bet is settled according to that result. If no official result is declared, the bet is voided and your stake is refunded.

For live betting: Live bets placed mid-match are settled under more specific rules — the outcome is determined based on play up to the point the match stopped.

Bet Settlement Details Terms & Conditions page. If you have a question about a specific bet, bring the bet ID with you to live chat.