rb99 Privacy Policy — How we keep your data safe

Using rb99 requires some information to be provided by you, while other data is collected automatically. Both are explained in the sections below.

Information you provide directly:

• Registration Details: Full name, date of birth, email address, mobile number, and password.
• Identity verification (KYC): A copy of your national ID or passport, a selfie, and sometimes proof of address.
• Payment information: Your bKash, Nagad, or Rocket number — provided at the time of deposit or withdrawal.
• Contact Information: Conversations with the support team or messages sent via email.

Automatically collected information:

• Device information: Device type, operating system, browser, or app version.
• Network information: IP address, internet service provider.
• Usage patterns: Which pages you visited, how long you stayed, and which features you used — this data helps us improve the platform.
• Betting activity: Which matches you placed bets on, the amount, and the outcome — all of this is stored in your account history.
• Cookie & session data: Cookies are used to remember your login session and preferences.

Rb99 follows a clear policy on how user data is used. Each purpose is outlined separately below.

Promotional emails or SMS are only sent with your consent. You can withdraw this consent at any time — either during registration or later through your account settings.

Rb99 never uses your data to make automated decisions that could harm you — such as closing your account based solely on an algorithm. Decisions of this nature always involve human review.

Rb99 does not sell your data. However, limited information must be shared with certain trusted partners to operate the service. Who receives your data and under what circumstances is explained below.

• Payment Processors: When you transact via bKash, Nagad, or Rocket, the necessary information is shared with the respective payment gateway to process the transaction. Each of these providers operates under its own privacy policy and is subject to regulatory oversight.
• Identity verification service: We work with a trusted third-party identity verification provider for KYC checks. They process your information solely for verification purposes and do not retain it.
• Technology service provider: We work with trusted technology partners for server hosting, database management, and cybersecurity. Strict confidentiality agreements are in place with all such partners.
• Law Enforcement: Information may be disclosed to the relevant authorities if required by a court order or legal obligation — and only when legally required, not on demand.
• Game Providers: For casino games, session data is shared with the game provider — not your personal identity, only your player ID.

Rb99 uses industry-leading technology to protect your data. This isn't just a promise — here's exactly what we do in practice.

• TLS 1.3 encryption: All data transferred across the site and app is encrypted using the latest TLS technology — no one can intercept or steal your data in transit.
• Password hashing: Your password is never stored in plain text. It is encoded using the bcrypt hashing algorithm — so even in the event of a database breach, your password remains protected.
• Two-factor authentication (2FA): Two-factor authentication can be enabled on your account. At login, your identity is verified via a code sent by SMS or through an app.
• Regular Security Audits: Regular penetration tests and security reviews are conducted by external experts.
• Limited access policy: rb99 staff can only access the data they need for their specific role — no one has full access to the entire database.
• Suspicious login detection: If a login attempt is detected from an unusual location, the account is temporarily locked and the user is notified.

That said, no system is completely infallible. You should also take a few precautions on your end — use a strong password, never share your login credentials with anyone, and report anything suspicious to support right away.

Cookies are used on the rb99 website and app. These are small files stored on your device that help the site recognize you, improving your overall experience.

Cookie types:

• Essential cookies: These cookies are essential for maintaining your login session, storing security tokens, and remembering your language preference. Disabling them will prevent the site from functioning properly.
• Analytics cookies: Used to understand which parts of the site see the most activity and where issues arise. This data is collected anonymously.
• Functional Cookies: Helps remember your preferred odds format, language, and display settings.

Cookies can be blocked or deleted through your browser settings. However, disabling essential cookies will prevent you from staying logged in and may cause some features to stop working. Most modern browsers include cookie management options.

Rb99 believes users have the right to control their own data. Your rights are detailed below.

To exercise any of these rights, please support@rb99.bestSend us an email. We typically respond within 30 days. In certain cases — such as legal obligations or ongoing investigations — immediate deletion may not be possible, and you will be informed of the reason.

Rb99 does not retain data indefinitely — each category of data has a defined retention period.

• Account information: Retained for the duration of the active account and for 5 years after closure. This period may be extended if required by law.
• KYC Documents: Generally retained for 5 years as required by regulatory guidelines.
• Financial Transaction Records: Typically 7 years for tax and legal compliance purposes.
• Support Conversations: Retained for up to 2 years after the issue is resolved.
• Analytics Data (Anonymized): Anonymized statistical data without any personal identifiers may be retained indefinitely.
• Marketing Information: You will be removed from the marketing list as soon as you withdraw your consent.

Once the retention period expires, data is securely deleted or anonymized so that no individual can be identified from it.

Rb99 is strictly not for anyone under 18 years of age. We never knowingly collect data from or provide services to minors.

Date of birth is verified at registration. If there is any doubt, age is confirmed through KYC verification. If an underage user is found to have created an account, that account is closed immediately and the collected data is deleted.

Rb99 may update this privacy policy from time to time due to changes in services, new regulations, or technology. For significant changes, notice will be given via your registered email or on the site. The "Last Updated" date at the top of this page shows when the most recent changes were made.

For any questions about our Privacy Policy or requests regarding your personal data, please contact us:

For more details, visit our Terms & Conditions and Responsible Gaming Also view page.